At our innovation workshops, your team will feel energised and playful.  We will flex your creative muscles and take you through Design Thinking and Serious Play exercises to discover how you can evolve your business, create new products, redraw your customer journeys and experience, or pivot your current offering into a more rewarding one.

Important meeting coming up?  We can assist you in facilitating it as a neutral, friendly guide that can get all participants collaborating, engaging, listening and delivering productive outcomes.  We can also capture the meeting in visuals that you can use to remind participants of the event, and energise them as they move towards achieving your goals as a team.

Are you needing a skilled Product Owner to interface between your business, stakeholders and the Development Team creating your new digital products?  Perhaps your in-house team is already stretched and can’t dedicate enough time to developing your new product.  We can help you through development and accompany the process to ensure that everyone keeps focus on delivering value.

Are you looking to develop new services, but it’s still all up in the air?  We can help you by facilitating a Design Thinking process, including customer needs discovery and user experience mapping.  We will ensure that every touch point is covered and your interactions with customers are designed to run smoothly.  We can then help you find ways to support the back-office operation of your new services, and implement them with your team, so they can delight your customers whilst relying on a useful system to support their tasks.  We can also accompany you through the service launch and marketing.

Are you aware of a need to change the way you serve your customers?  Perhaps it’s a need born out of a crisis, or you have identified a problem that needs solving.  We can help you discover ways to run your operations in such a way that they are efficient, supported with appropriate systems, and focused on delivering value to your customers. We all know that delighted customers keep coming back.